Return and refund policy

Return & Refund Policy – Zivya

At Zivya, your satisfaction is very important to us. If something isn’t right with your order, we’re here to make the process simple and stress-free.

Returns

• We offer a 7-day free and easy return policy

• You can request a return within 7 days of receiving your order

• Items must be unused, unworn, and in original packaging

Once your return request is approved, our team will guide you through the next steps.

Refunds

• After receiving and checking the returned item, we process your refund quickly

• Refunds are completed within 2 working days after approval

• As we use Cash on Delivery (COD), refund details will be shared with you during confirmation

Delivery Information

• Free delivery across all Pakistan

• Estimated delivery time: 3 to 5 working days

• Our marketing operations are based in KSA

Contact Us

Need help or have questions? We’re just a message away 😊

• WhatsApp: +92 320 109 7504

• Email: info.zivya@gmail.com

Thank you for choosing Zivya — we truly appreciate your trust 💙