Return and refund policy

We want you to have a smooth and satisfying shopping experience. If you are not completely happy with your purchase, you can request a return or refund according to the policy below.

Return Policy

Customers can request a return within 7 days of receiving the order.

A return may be accepted if:

• The product is damaged or defective

• The wrong item was delivered

• The product is not as described

Return Conditions

To be eligible for a return:

• The item must be unused and in original condition

• The item should be returned with original packaging

• The return request must be submitted within 7 days of delivery

Once your return request is approved, our support team will guide you through the return process.

Refund Policy

After receiving and inspecting the returned product, the refund will be processed.

• Refund processing time: within 2 days

• Refunds will be issued according to the original payment method or as agreed with the customer.

Payment Method

We currently offer Cash on Delivery (COD) for orders.

Shipping Information

• Free delivery available all across Pakistan

• Delivery time is usually 3 to 5 business days

Contact Us

If you have any questions about returns or refunds, please contact us:

WhatsApp: +92 320 1097054
Email: info.zivya@gmail.com