Terms of service

Terms of Service – Zivya

Welcome to Zivya. By using our website or placing an order with us, you agree to the following terms and conditions. Please read them carefully.

About Zivya

Zivya is an online brand with marketing operations based in KSA. We proudly serve customers across Pakistan with reliable service and quality products.

Orders & Payments

• All orders are processed on a Cash on Delivery (COD) basis

• Payment is made when the order is delivered to your address

• We reserve the right to cancel any order in case of incorrect information or unavailability of stock

Shipping & Delivery

• We offer free delivery all over Pakistan

• Estimated delivery time is 3 to 5 working days

• Delivery times may vary due to weather, holidays, or courier delays

Returns & Refunds

• We offer a 7-day free and easy return policy

• Items must be unused and in original condition

• Refunds are processed within 2 working days after return approval

For full details, please refer to our Return & Refund Policy page.

Product Information

We make every effort to display product details accurately. However, slight differences in color or appearance may occur due to lighting or screen settings.

Customer Responsibilities

By placing an order, you agree to:

• Provide accurate contact and delivery information

• Be available to receive your order at the given address

Changes to Terms

Zivya reserves the right to update or change these Terms of Service at any time. Updates will be effective once posted on our website.

Contact Us

If you have any questions about these Terms of Service, we’re happy to help 😊

• WhatsApp: +92 320 109 7504

• Email: info.zivya@gmail.com

Thank you for choosing Zivya — we appreciate your trust 💙