Welcome to Zivya. By using our website or placing an order with us, you agree to the following terms and conditions. Please read them carefully.
Zivya is an online brand with marketing operations based in KSA. We proudly serve customers across Pakistan with reliable service and quality products.
All orders are processed on a Cash on Delivery (COD) basis
Payment is made when the order is delivered to your address
We reserve the right to cancel any order in case of incorrect information or unavailability of stock
We offer free delivery all over Pakistan
Estimated delivery time is 3 to 5 working days
Delivery times may vary due to weather, holidays, or courier delays
We offer a 7-day free and easy return policy
Items must be unused and in original condition
Refunds are processed within 2 working days after return approval
For full details, please refer to our Return & Refund Policy page.
We make every effort to display product details accurately. However, slight differences in color or appearance may occur due to lighting or screen settings.
By placing an order, you agree to:
Provide accurate contact and delivery information
Be available to receive your order at the given address
Zivya reserves the right to update or change these Terms of Service at any time. Updates will be effective once posted on our website.
If you have any questions about these Terms of Service, we’re happy to help 😊
WhatsApp: +92 320 109 7504
Email: info.zivya@gmail.com
Thank you for choosing Zivya — we appreciate your trust 💙